Welcome to Wetsuits Ready, your go-to surf gear destination! Below you’ll find answers to common questions about our products, shipping, returns and more. If you can’t find what you’re looking for, our surf-savvy customer service team is always ready to help.
About Wetsuits Ready
Who is Wetsuits Ready for?
We cater to surfers and water sports enthusiasts worldwide, from beginners to professionals. Our customers range from individuals gearing up for surf camp to families stocking up for the season. With our global shipping (excluding select Asian and remote regions), we serve surf communities across the globe.
What’s special about your products?
Our inventory focuses on high-quality, performance-driven surf gear including wetsuits (for both boys and adults), boardshorts, bikinis, surf accessories, and equipment. We carefully select products that meet the demands of various surf conditions and styles.
Product Questions
How do I choose the right wetsuit size?
We provide detailed sizing guides for all our wetsuits. For personalized advice, contact our surf tech team who can recommend sizes based on your measurements and local water conditions.
Do you offer seasonal surf gear?
Yes! Our inventory includes gear for all seasons and water temperatures. From bikini tops/bottoms for warm waters to booties, gloves and hoods for colder conditions, we’ve got you covered year-round.
Shipping & Delivery
Where do you ship to?
We deliver worldwide except certain Asian and remote regions. Our warehouse is located in South Australia, but we’ve optimized our logistics for global surfers.
What are my shipping options?
- Standard Express ($12.95 AUD): 10-15 business days via DHL/FedEx with full tracking
- Free Economy (orders over $50 AUD): 15-25 business days via EMS
Can I track my order?
Absolutely! All shipments include full tracking from dispatch to delivery. Express orders receive SMS/email notifications.
Returns & Exchanges
What’s your return policy?
We offer a 15-day satisfaction guarantee. If your gear doesn’t fit or meet expectations, contact us at [email protected] for a prepaid return label. Exchanges/refunds are processed within 3 business days after we receive the returned items.
What if my wetsuit doesn’t fit?
We recommend consulting our sizing guides first, but if the fit isn’t right, we’ll happily exchange it. Contact us within 15 days of delivery to initiate the process.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure transactions. All payments are encrypted for your security.
Will I be charged customs fees?
For international orders, we provide duty/tax estimates at checkout. Our customs-friendly documentation helps smooth border crossings.
Customer Service
How can I contact you?
Email our surf-experienced team at [email protected] for personalized advice on gear selection, shipping to your location, or any other questions.
Do you offer surf advice with purchases?
Yes! Our team includes actual surfers who understand gear urgency and can provide recommendations based on your local surf conditions and needs.
Ready to catch your next wave? If you have any other questions, don’t hesitate to reach out. The Wetsuits Ready crew is here to ensure you get the right gear, delivered right, so you can focus on the surf.