Shipping Information

At Wetsuits Ready, we’re as stoked to get your gear to you as you are to hit the waves with it! Here’s everything you need to know about our shipping process:

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Options

We offer two shipping methods to get your surf gear to you:

  • Standard Shipping (A$12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Tracking included
  • Free Shipping (orders over A$50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Tracking included

Note for international customers: We ship worldwide except to certain remote areas and parts of Asia. Please allow additional time for customs clearance in your country.

Returns & Exchanges

We want you to be 100% stoked with your gear. If something’s not quite right, our hassle-free returns process has got your back.

Our Return Promise

We accept returns within 15 days of receiving your order. To be eligible for return:

  • Items must be unworn, unused with original tags attached
  • All original packaging and accessories must be included
  • Items must be in resalable condition (no stains, odors, or damage)

Important Hygiene Note: For health and safety reasons, we cannot accept returns on Bikini Bottoms, Bikini Tops, and Booties Gloves & Hoods unless they arrive defective.

How to Return Your Gear

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our team will review your request (usually within 24 hours)
  3. Package Your Items – Securely repackage with original tags and packaging
  4. Ship It Back – Send to:
    Wetsuits Ready Returns
    50 Thule Drive
    PEEP HILL, AU 5374
    (We recommend using a trackable shipping service)

Exchange Process

Want to swap for a different size or style? Follow the return steps above and include a note about your preferred exchange item.

  • If the new item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the balance

Refund Details

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Customers are responsible for return shipping costs

Damaged or Defective Items

If your gear arrives damaged or defective, email us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or refund – no need to ride the hassle wave!

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Wetsuits Ready Team,

I’d like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s) and Size(s)]

Reason for return: [Please specify – wrong size, defective, etc.]

Preferred resolution: [Refund / Exchange for [Product Name and Size]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Need Help?

Our surf-savvy customer service team is here to help! Email us at [email protected] and we’ll get back to you faster than a set wave.

Now get back to what really matters – chasing those perfect waves with gear that fits just right!

– The Wetsuits Ready Crew